We're pretty serious about keeping your info safe and sound
Last Updated: October 20, 2025
Look, we get it - privacy policies can be a total snooze-fest. But here's the thing: we actually care about your personal information and want you to know exactly what we're doing with it. No corporate jargon, no smoke and mirrors. Just straight talk about how Ember Crestal Architecture handles your data.
When you reach out to us or use our website, we might collect a few things. Nothing creepy, promise.
We're not selling your data to some random company overseas. Here's what we actually do with it:
Responding to your inquiries, scheduling meetings, and keeping communication flowing about your project.
Understanding what you need so we can design spaces that actually work for you.
Figuring out what works and what doesn't on our website so we can improve the experience.
Sending occasional updates about our work or sustainable design insights (only if you're cool with it).
We take security seriously around here. Your information is stored securely and we use industry-standard encryption. Our team is small, which means fewer people have access to your data - and those who do are trained to handle it properly.
That said, no system is 100% bulletproof. We do everything reasonably possible to protect your info, but we'd be lying if we said there was zero risk. Internet security is always evolving, and we're constantly updating our practices to stay ahead.
We don't sell or rent your personal information. Period. But there are a few situations where we might need to share limited info:
Service Providers: Sometimes we work with trusted third parties - like cloud storage or email services - who help us run the business. They only get what they need to do their job.
Legal Requirements: If the law says we gotta hand something over, we will. But we'll fight to protect your privacy when we can.
Project Collaborators: When working on your project, we might need to share relevant details with engineers, contractors, or consultants. Only what's necessary, and they're bound by confidentiality too.
Yeah, we use cookies - but not the chocolate chip variety. These little text files help us remember your preferences and understand how people use our site. Most browsers let you control cookies through their settings.
We use analytics tools to see which portfolio projects get the most love or which service pages people actually read. It helps us figure out what content resonates with folks interested in sustainable architecture.
This is your data, not ours. Here's what you can do:
Sometimes we link to other websites - maybe a supplier's site or an article about sustainable building practices. Once you click away from embercrestal.info, you're on their turf and their privacy policies apply. We can't control what they do, so check their policies if you're concerned.
Our services aren't directed at children under 13. If we somehow end up with a kid's personal information, we'll delete it as soon as we realize. Parents, if you think your child has given us their info, let us know right away.
We're based in Toronto, and we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). We handle your personal info according to these standards - basically, we collect only what we need, use it for the reasons we told you about, and keep it secure.
We might update this privacy policy from time to time - technology changes, laws evolve, our practices improve. When we make significant changes, we'll let you know by updating the date at the top and maybe sending an email if it's something major. Keep checking back occasionally if you're curious.
If you've got questions, concerns, or just want to chat about how we handle your data, we're here. Seriously - we'd rather have you reach out than worry about your privacy.